Effective Date: May 15, 2026

Welcome to A Frosted Gift. By accessing our website or purchasing our products, you agree to the following Terms of Use and Conditions.

1. Website Use

By using this website, you agree to use it for lawful purposes only. You may not misuse the website, interfere with its operation, attempt unauthorized access, or engage in fraudulent activities.

2. Orders & Payments

All orders placed through A Frosted Gift must be paid in full at checkout.

We reserve the right to:

Refuse or cancel any order

Limit quantities purchased

Correct pricing or product errors

Cancel suspected fraudulent transactions

If an order is canceled after payment has been processed, an appropriate refund will be issued.

3. Product Availability & Substitutions

All products are subject to availability.

Because our products are handcrafted, fresh, and customized, certain fruits, toppings, packaging, or decorative items may occasionally vary based on seasonal or inventory availability.

If substitutions are necessary, we will ensure replacements are of equal or greater quality and value whenever possible.

4. Delivery Policy

Customers are responsible for providing accurate delivery information.

A Frosted Gift is not responsible for failed or delayed deliveries caused by:

Incorrect addresses

Recipient unavailability

Restricted access locations

Weather conditions

Carrier or delivery delays outside of our control

Additional delivery fees may apply for re-delivery attempts.

5. Refund Policy

Due to the custom and perishable nature of our products, all sales are generally final.

However, customer satisfaction is important to us.

Refunds or replacements may be considered if:

The wrong item was received

The product arrived damaged

The order was not delivered due to our error

Requests must be submitted within 24 hours of delivery and may require photos for review.

6. SMS Terms & Communications

A Frosted Gift sends text messages only to customers who opt in to receive them.

Messages we send may include:

Account notifications

Customer care updates

Order reminders

Delivery updates

Promotional and marketing messages

Message frequency will vary based on customer interactions and services requested.

Message and data rates may apply.

Text HELP or contact us at [email protected] for assistance.

Text STOP at any time to opt out of future messages.

7. SMS Consent Privacy

A Frosted Gift will not sell or share your mobile opted-in consent data with any third parties.

8. Intellectual Property

All website content including logos, branding, graphics, photography, text, product designs, and marketing materials are the property of A Frosted Gift and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

A Frosted Gift shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our products, website, or services.

Our liability shall not exceed the total amount paid for the purchased product or service.

10. Third-Party Services

Our website may contain links or integrations with third-party providers including payment processors, social media platforms, and delivery services.

We are not responsible for the policies, practices, or services of third-party providers.

11. Changes to Terms

We reserve the right to modify or update these Terms of Use at any time without prior notice.

Continued use of the website after updates constitutes acceptance of those changes.

12. Contact Information

If you have questions regarding these Terms, please contact us:

A Frosted Gift

Email: [email protected]